Frequently Asked Questions
Answers to some of the questions you may have before applying can be found here.How long will it take to process my application?
We process applications as quickly as possible. Often, however, we have to wait for return phone calls from landlords and employers. We must verify your employment, rental history, and credit. We need the last two years of history from your landlord(s) this can be the most difficult part of your application to verify. We will call you if we are having trouble obtaining any information. If we cannot verify information we will move on to another application.
What other reasons hold up the processing of my application?
If we already are processing someone else's application on the property you apply for, your application may have to wait for that application to be completed. You may not hear from us for 2 days until we start processing your application.
How can I help to make it easier to process my application?
Make sure the name of your landlord is the owner of the property or the property management company. Providing daytime phone numbers can shorten the turnaround time when messages have to be left.
When will I hear from you once I turn my application in to your office?
Plan on 2 working days. We will at least call and tell you the current status. If your application is being processed you will be communicated with as soon as we need your help or when we complete the processing. If your application is not being processed due to other applications being processed ahead of yours, you will not hear until we either start processing yours or we call to let you know that the property has been rented ahead of you. If we do not process your application, we will refund the application fee. We need ONE CONTACT per household. We cannot call every roommate.
Can I get my application "PRE-APPROVED"?
If you have not yet come to the Sacramento area or if you just want to get pre approved before you locate a property, write "Pre Approval Request" on the application in the "Desired Rental Address" section near the top. We will process your application and call you when complete. You can then select a property that you qualify for. Pre approved applications do not receive a refund of any processing fees paid even if a suitable property cannot be located.
What if I have special circumstances that I need to tell you?
Put your special circumstances in writing with your application. It does no good to explain your situation to our leasing agent or receptionist since they do not process applications. Our contract with the owner makes it very difficult to rent to you if your credit is more that 20% negative in the last two years. Bad credit (more than 20% bad), bad rental references or no rental references will probably result in a rejected application. In some cases we can accept no rental references if you have good credit and a co-signer. But our houses normally require both good credit and rental references or history of property ownership. Listen to the 24-Hour Hotline recording for specific details on qualifying for a particular property. Each property may be different depending on the rent amount and the owner's requirements.