Maintenance

No management company would be complete without the ability to handle every conceivable maintenance issue at your property with quality work at reasonable prices and quick turnaround.

Management Clients

Our current clients benefit from inspections performed prior to a resident moving into the property, annual inspections, and a detailed inspection at the time of a vacancy. Owners will be contacted regarding any work that is needed.  Owners can order additional inspections if need be. Your resident will be instructed to contact our office for any maintenance they need. All owners have the option of performing their own maintenance or employing contractors of their choice.

Maintenance Services

At Alpha Property Management we understand that property owners want their investment to be properly maintained. We also understand that every owner has a different outlook on how to best achieve this. One owner may want to be called prior to any non-emergency repair, while the next owner may want us to facilitate all repairs, and still another owner wants to do their own repair.

Alpha Property Management remains flexible in this area in an effort to allow property owners to tell us how they would like things handled. The only variance from the instructions given to us by the property owner would be in the case of a true emergency. In the case of a true emergency, it is our policy to immediately dispatch a qualified professional in order to avoid loss of value to your property and minimize the possible liability.

We do not have our own maintenance/handyman service. It is our belief that it is a conflict of interest for a property management company to diversify in this direction. We have a list of fully qualified licensed insured professionals that we utilize.

Maintenance Procedure

Regular non-emergency issues

The tenant will log into the Resident Web Access and complete a maintenance request form. Then the technician reviews their information and troubleshoots the problem. At this point the technician determines the level of service required; i.e.... is this an emergency repair, meaning that we need response within 1 to 4 hours or less; is it an urgent repair meaning that we need to have the repair initiated within 12 hours, or is it a somewhat lower level repair. The next step is to follow the owner’s individual instruction.

Emergency Issues

Alpha Property Management has a 24 hour emergency repair number that is answered 24 hours a day, 7 days a week, including holidays. As with the non-emergency repairs the person on call will take all of the information and fully assess the situation and then make a determination as to the level of care needed at that time.

Project Management

Alpha Property Management has a full time project manager. The project manager personally oversees any and all repair jobs that exceed $500.00 in cost.

The project manager gets bids, inspects the property complete with photographs, negotiates contracts and works directly with contractors and owners in the completion of all work.
What this means to the property owner is that you no longer need to worry about those larger items being handled properly and timely. Even in the case of a tenant move out where it is necessary to have minor to major work completed we have it handled.

Contact us

Use our Online Maintenance Request Form through the Residents Web Access to request non-emergency maintenance services.