Maintenance Services
No management company would be complete without the ability to handle every conceivable maintenance issue at your property with quality work at reasonable prices and quick turnaround.
Management Clients
Our current clients benefit from inspections performed prior to a resident moving into the property, annual inspections, and a detailed inspection at the time of a vacancy.Owners will be contacted regarding any work that is needed.Owners can order additional inspections if need be. Your resident will be instructed to contact our office for any maintenance they need. All owners have the option of performing their own maintenance or employing contractors of their choice.Maintenance Services
At Alpha Property Management we understand that property owners want their
investment to be properly maintained. We also understand that every owner
has a different outlook on how to best achieve this. One owner may want to
be called prior to any non-emergency repair, while the next owner may want
us to facilitate all repairs, and still another owner wants to do their own
repair.
Alpha Property Management remains flexible in this area in an effort to allow
property owners to tell us how they would like things handled. The only variance
from the instructions given to us by the property owner would be in the case
of a true emergency. In the case of a true emergency, it is our policy to immediately
dispatch a qualified professional in order to avoid loss of value to your property
and minimize the possible liability.
We do not have our own maintenance/handyman service. It is our belief that
it is a conflict of interest for a property management company to diversify
in this direction. We have a list of fully qualified licensed insured professionals
that we utilize.
Maintenance Procedure
Regular non-emergency issues
When a tenant calls in to notify us that there is a maintenance issue,
they are transferred to our full time maintenance technician. The technician
then takes their information and troubleshoots the problem. At this point
the technician determines the level of service required; i.e.... is this
an emergency repair, meaning that we need response within 1 to 4 hours
or less; is it an urgent repair meaning that we need to have the repair
initiated within 12 hours, or is it a somewhat lower level repair. The
next step is to follow the owner’s
individual instruction.
Emergency Issues
Alpha Property Management has a 24 hour emergency repair number that is answered
24 hours a day, 7 days a week, including holidays. As with the non-emergency
repairs the person on call will take all of the information and fully assess
the situation and then make a determination as to the level of care needed
at that time.
Project Management
Alpha Property Management has a full time project manager. The project manager personally oversees any and all repair jobs that exceed $500.00 in cost.The project manager gets bids, inspects the property complete with photographs, negotiates contracts and works directly with contractors and owners in the completion of all work.
What this means to the property owner is that you no longer need to worry about those larger items being handled properly and timely. Even in the case of a tenant move out where it is necessary to have minor to major work completed we have it handled.